Principles of Responsible Gambling
Our Philosophy
We operate an entertainment platform for casino games and sports betting, where responsible gambling is at the core of our company philosophy. Our aim is to create a safe environment in which gambling and betting remain a recreational activity and do not lead to problems. We implement comprehensive control tools and provide resources for players who need support. Playing and betting should be enjoyable — we do everything we can to prevent negative consequences.
Warning Signs of Problem Gambling
It is crucial to recognize the moment when entertainment shifts into dependency. Problem gambling can appear in many forms, but there are clear warning signals. You regularly exceed your originally planned budget. Casino games or sports betting take up more and more time and crowd out other activities. You try to recover losses by placing additional bets and fall into a cycle. You use borrowed money or take out credit to gamble. You hide the true extent of your gambling or betting activity from family members. You feel restless or irritable when trying to stop.
Gambling becomes a problem when it affects your financial situation, personal relationships, work performance, or mental health. If you recognize yourself in these descriptions, it is time to seek help. Acknowledging the problem is the first step toward overcoming it.
Player Control Tools
We provide a range of tools that allow you to manage your gambling and betting activity and set personal boundaries. These features are available in your user account and can be activated at your request.
Deposit limits allow you to set maximum deposit amounts per day, week, or month. Once the limit is reached, no further deposits are possible until the selected period ends. This helps you control spending and stay within your entertainment budget. Increasing a limit takes effect immediately; decreasing a limit becomes effective only after a 24-hour cooling-off period.
Loss limits define the maximum amount you can lose within a set time period. When this threshold is reached, gambling is automatically blocked. This tool is especially valuable for players who tend to make impulsive decisions while trying to chase losses.
Session time limits restrict the duration of uninterrupted gambling or betting sessions. Once the selected time expires, the system sends a reminder or automatically ends the session. Regular interruptions support self-control and encourage more considered decisions.
Stake limits allow you to cap the maximum amount per individual bet or game round. This prevents high, impulsive stakes in emotionally charged moments and supports sensible budgeting.
Temporary Gambling Break
If you feel you are losing control or simply need time away, you can use the temporary self-exclusion option. You may request that your account be blocked for a period ranging from 24 hours to six months. During this time, access to the platform is not possible and all marketing communications are stopped.
To activate a break, contact our support team or use the relevant section in your account settings. The request is implemented promptly and cannot be reversed until the chosen period has ended. After the period ends, access is restored automatically, but you can extend the block if needed.
Permanent Self-Exclusion
For players facing serious issues, a permanent self-exclusion option is available. This is an irrevocable decision that closes your account forever. Before activation, make sure you have withdrawn all available funds. Once the request is confirmed, access will be blocked permanently.
We also cooperate with national exclusion databases. If you are registered in such a database, please inform us and we will block your account without delay in accordance with the program requirements.
Reality Checks
When gambling or betting, it is easy to lose track of time and spending. We use a notification system that periodically informs you about the duration of your session and the amounts spent. These reminders help you return to reality and decide consciously whether to continue or stop.
Configure the frequency of notifications in your user account. We recommend reminders every 30 to 60 minutes of uninterrupted play. Use these moments for self-reflection and to ensure gambling remains entertainment.
Underage Protection
Gambling and sports betting are strictly prohibited for persons under 18 years of age. We use age verification systems that require identity confirmation before play begins. Any registration attempts by minors are prevented and accounts are immediately blocked.
Parents and guardians are encouraged to install parental control software that blocks access to gambling websites on home devices. We recommend talking to children about the risks of gambling and monitoring their online activity. Keep your access credentials secure and never share them with minors.
Support Organizations
If you or someone close to you is experiencing problem gambling, do not hesitate to seek professional help. There are organizations that offer free and confidential support for people affected by gambling-related harm.
Gamblers Anonymous is an international self-help organization based on a twelve-step program. In group meetings, participants share experiences and support each other on the path to recovery. Specialist counseling services provide professional advice, therapy, and outpatient treatment for affected individuals and family members. Public health organizations also offer information materials, self-assessments, and referrals to treatment options.
In Germany, the BZgA hotline is available free of charge at 0800-1372700. Qualified counselors help assess the situation and recommend appropriate measures. Do not hesitate to seek help — gambling addiction can be treated with professional support.
Recommendations for Safer Gambling
Follow basic guidelines to keep gambling and betting enjoyable. Set a budget before you start and stick to it strictly. Use only funds you can afford to lose, and never gamble with borrowed money. Treat gambling as leisure entertainment, not as a source of income. A win is a приятный bonus, but it is not the primary goal.
Take regular breaks every 30 to 60 minutes. Do not gamble under the influence of alcohol or in emotionally stressful situations. Balance gambling with other interests and do not let it dominate your life. If your planned budget is spent, stop. Attempts to chase losses almost always lead to greater losses.
Our Commitment
We continuously improve our responsible gambling measures, follow current scientific findings, and implement industry best practices. Our support team is trained to recognize signs of problem gambling and to assist with activating protective tools. We do not send any marketing materials to players who have set limits or self-excluded.
Your well-being takes priority over commercial interests. If you notice that gambling is no longer entertainment, act promptly. Use the available control tools or seek professional help. We are always here to support you on the path to responsible gambling.