Terms and Conditions and Usage Guidelines
Preamble
These terms and conditions define the legal relationship between our platform and all registered users. By signing up, you expressly confirm that you have read and accepted all of the rules set out below. We strongly recommend that you review this document in full before using our casino and sports betting services.
Access and Account Verification
Access to our services requires complete registration using accurate personal information. Only individuals who are at least 18 years old, or who have reached the age of majority under the laws of their jurisdiction, are eligible to open an account. We are entitled to request identity documents and age verification at any time. Each user may hold only one active account. Operating multiple accounts will result in the immediate suspension of all related profiles and the forfeiture of all balances and winnings.
You are personally responsible for keeping your login details confidential. All transactions carried out and bets placed via your account are deemed to have been authorised by you. If you suspect unauthorised access, you must inform our customer support immediately. We accept no liability for losses arising from negligent handling or disclosure of access credentials.
Payments and Funds Transfers
Our platform supports various payment instruments, including credit and debit cards, electronic wallets, bank transfers, and cryptocurrency transactions. The minimum deposit depends on the chosen payment method and is displayed in the cashier section. Deposits are generally credited instantly, although in some cases processing may take a few minutes.
Withdrawals are processed via the same method used for the deposit, unless an alternative arrangement has been agreed with administration. The minimum withdrawal amount is the equivalent of 20 US dollars. Processing time ranges from one to three business days. Before your first withdrawal, identity verification is mandatory. For this purpose, we require a copy of an identity document, proof of address, and where applicable, a photograph of your payment card with the middle digits partially concealed.
Bonus funds are subject to specific wagering requirements, which are set out in detail in the respective bonus terms. Until these requirements are met, withdrawals of winnings are not permitted. Any attempt to withdraw early will trigger the automatic cancellation of the bonus and any winnings derived from it. Maximum withdrawal amounts from bonus offers may be limited.
Casino Operations
All casino games on our platform are based on certified random number generators that ensure fair and unpredictable outcomes. We cooperate exclusively with reputable, licensed software providers. Each game result is determined solely by RNG algorithms and cannot be manipulated by us or by players.
The use of any software, automation tools, or other aids to obtain an unfair advantage is strictly prohibited. This includes bots, scripts, and the exploitation of software bugs or technical malfunctions. Violations will result in immediate account suspension and confiscation of all winnings. Our monitoring systems continuously analyse gameplay patterns for anomalies.
Bets placed during technical malfunctions or where odds are displayed incorrectly will be declared void. If a software disruption occurs during an active game, the affected round will be cancelled and the stake refunded. Decisions made by administration in dispute cases are final and not subject to appeal.
Sports Betting Offering
Our betting portfolio covers a wide range of sports and events with both pre-match and live betting options. All displayed odds are calculated carefully and may change until the bet is accepted. The odds valid at the moment the bet is placed are the odds that apply to your wager.
Bets on events that have already started or have already been decided are considered invalid and will be cancelled. In case of match cancellations, postponements, or significant rule changes, our sport-specific betting rules apply. Live bets may be accepted with a slight delay due to the dynamic nature of in-play events.
Obvious errors in odds or betting offers entitle us to void the affected bets. This also applies to bets accepted at incorrect odds due to technical issues. Unusual betting patterns that indicate insider information or manipulation will be investigated and may lead to account suspension.
Maximum stake amounts and winning limits vary depending on the sport, competition, and bet type. We reserve the right to adjust stake limits individually, especially for exceptionally successful players. Combination bets are subject to special rules concerning correlated events within a single bet.
Promotions and Bonus Programs
We regularly offer bonuses and promotions for both casino games and sports betting. Each promotion comes with specific participation requirements, wagering conditions, validity periods, and restrictions. Full terms are available on the respective promotion page and must be reviewed before activation.
Bonus funds can only be withdrawn after the wagering requirements have been fully met. Participation in promotions requires compliance with all platform rules. We may refuse or cancel bonuses at our discretion. Bonus abuse through multiple accounts, coordinated play, or arbitrage strategies is prohibited and will result in suspension.
Data Protection and Information Security
Protecting your personal data is one of our highest priorities. All information is stored on highly secure servers using modern encryption technology. We use your data solely to provide our services, verify identity, and comply with legal requirements. Disclosure to third parties occurs only with your explicit consent or where legally required.
Account Suspension and Self-Exclusion
If there are reasonable grounds to suspect rule violations, we may suspend accounts temporarily or permanently. Suspensions are applied following an internal review. You have the right to request information about the reasons for the suspension via our support team.
You may close your account at any time. Before closing, ensure you have withdrawn all available funds. Reopening an account after closure is not possible. Active bonuses will be forfeited automatically upon account closure.
Limitation of Liability
We accept no responsibility for losses resulting from technical malfunctions, the user’s internet connection issues, or actions taken by third parties. We do not guarantee uninterrupted availability of our services and carry out regular maintenance. Planned maintenance will be communicated in advance.
You are solely responsible for checking whether online gambling and sports betting are lawful in your jurisdiction. We do not provide legal advice and recommend that you inform yourself about applicable local laws before using the platform.
Right to Amend
These terms and conditions may be modified at any time. The current version will be published on our website with the date of the most recent update. Continued use after changes are made will be deemed acceptance of the revised terms. We recommend reviewing the terms regularly for updates.
Dispute Resolution
If you experience any issues or wish to submit a complaint, please contact our customer support with a detailed description. We aim to resolve disputes out of court wherever possible. All requests are processed within 72 hours. Decisions are based on available data and system logs.